Soo if customer interface is philosophical/in real time customer doesn't use it...does it mean that anybody can send an email to the otrs system..?? Or for each valid e-mail address the admin has to set filter settings to relevant queues??
On Wed, Apr 28, 2010 at 4:33 PM, Arthur de Pauw <[email protected]>wrote: > Correct, I guess that's why it's called "postmaster" filter. > > bests > arthur > > > On Wed, Apr 28, 2010 at 1:01 PM, An Me <[email protected]> wrote: > >> Hi Arthur, >> >> ya..I was talking abt customer interface...so it is like the customer will >> be sending e mails to an otrs sytem ([email protected]) which will be filtered >> using the filter magmnt module..is it?? >> >> Regards, >> An >> >> >> On Wed, Apr 28, 2010 at 3:57 PM, Arthur de Pauw >> <[email protected]>wrote: >> >>> What do you mean with "customer sends to a queue" in our system, a >>> customer sends an email to "[email protected]". OTRS fetches the >>> mail every X minutes and then processes the mail according to the rules. Or >>> are you talking about the customer interface? If so, please say so. We don't >>> use the customer interface really. But that's a philisophy thing ;-) >>> >>> bests >>> arthur >>> >>> >>> On Wed, Apr 28, 2010 at 12:03 PM, An Me <[email protected]> wrote: >>> >>>> Hi, >>>> >>>> but customer always sends to a particular queue...& not any mail id.. >>>> Here in the example the customer is sending to a mail id...bt how is it >>>> possiblee..??as the customer can send only to a queue. >>>> >>>> Regards, >>>> An >>>> >>>> >>>> On Wed, Apr 28, 2010 at 3:12 PM, Arthur de Pauw < >>>> [email protected]> wrote: >>>> >>>>> Hi, >>>>> >>>>> In the postmaster mail account setup, you can actually choose to >>>>> dispatch to a certain queue by choosing "Dispatching by selected queue". >>>>> What the example really says is that when mail is send to either >>>>> [email protected] or to t...@example. com that queue is set to some >>>>> queue. >>>>> >>>>> We use filtering a lot. Our OTRS checks a whole bunch of mail >>>>> addresses. And we build filters like: >>>>> To: [email protected] >>>>> From: [email protected] >>>>> >>>>> Where XX is a country code. In this way, we can distribute mails from >>>>> the same company in various countries to the right queues - and thus, the >>>>> right agents. No manual intervention is needed for that anymore. >>>>> >>>>> bests >>>>> arthur >>>>> >>>>> >>>>> On Wed, Apr 28, 2010 at 8:16 AM, An Me <[email protected]> wrote: >>>>> >>>>>> Hi All, >>>>>> >>>>>> In the filter management module,one example is given like, >>>>>> >>>>>> Match Header 1: - Cc From In-Reply-To List-Id Mailing-List >>>>>> Message-ID Reply-To ReplyTo Resent-From Resent-To Subject To X-Loop >>>>>> X-No-Loop X-OTRS-ArticleKey1 Value: Set Header 1: - Cc From >>>>>> In-Reply-To List-Id Mailing-List Message-ID Reply-To ReplyTo >>>>>> Resent-From Resent-To Subject To X-Loop X-No-Loop X-OTRS-ArticleKey1 >>>>>> X-OTRS-Queue Value: >>>>>> But in OTRS, the customer is only able to send to a particular queue >>>>>> and not to any particular mail id. >>>>>> So how can such a filtering as mentioned above work where if the "To" >>>>>> is to a particular mail id (but usually it will be to a queue & not mail >>>>>> id)...it is forwarded/filtered automatically to a particular >>>>>> queue??...or is >>>>>> it possible?? >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> cheers, >>>>> arthur >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >>> >>> -- >>> cheers, >>> arthur >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > cheers, > arthur > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
