Hi, but customer always sends to a particular queue...& not any mail id.. Here in the example the customer is sending to a mail id...bt how is it possiblee..??as the customer can send only to a queue.
Regards, An On Wed, Apr 28, 2010 at 3:12 PM, Arthur de Pauw <[email protected]>wrote: > Hi, > > In the postmaster mail account setup, you can actually choose to dispatch > to a certain queue by choosing "Dispatching by selected queue". What the > example really says is that when mail is send to either [email protected] or > to t...@example. com that queue is set to some queue. > > We use filtering a lot. Our OTRS checks a whole bunch of mail addresses. > And we build filters like: > To: [email protected] > From: [email protected] > > Where XX is a country code. In this way, we can distribute mails from the > same company in various countries to the right queues - and thus, the right > agents. No manual intervention is needed for that anymore. > > bests > arthur > > > On Wed, Apr 28, 2010 at 8:16 AM, An Me <[email protected]> wrote: > >> Hi All, >> >> In the filter management module,one example is given like, >> >> Match Header 1: - Cc From In-Reply-To List-Id Mailing-List Message-ID >> Reply-To ReplyTo Resent-From Resent-To Subject To X-Loop X-No-Loop >> X-OTRS-ArticleKey1 Value: Set Header 1: - Cc From In-Reply-To List-Id >> Mailing-List Message-ID Reply-To ReplyTo Resent-From Resent-To Subject To >> X-Loop X-No-Loop X-OTRS-ArticleKey1 X-OTRS-Queue Value: >> But in OTRS, the customer is only able to send to a particular queue and >> not to any particular mail id. >> So how can such a filtering as mentioned above work where if the "To" is >> to a particular mail id (but usually it will be to a queue & not mail >> id)...it is forwarded/filtered automatically to a particular queue??...or is >> it possible?? >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > cheers, > arthur > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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