Correct, I guess that's why it's called "postmaster" filter. bests arthur
On Wed, Apr 28, 2010 at 1:01 PM, An Me <[email protected]> wrote: > Hi Arthur, > > ya..I was talking abt customer interface...so it is like the customer will > be sending e mails to an otrs sytem ([email protected]) which will be filtered > using the filter magmnt module..is it?? > > Regards, > An > > > On Wed, Apr 28, 2010 at 3:57 PM, Arthur de Pauw > <[email protected]>wrote: > >> What do you mean with "customer sends to a queue" in our system, a >> customer sends an email to "[email protected]". OTRS fetches the >> mail every X minutes and then processes the mail according to the rules. Or >> are you talking about the customer interface? If so, please say so. We don't >> use the customer interface really. But that's a philisophy thing ;-) >> >> bests >> arthur >> >> >> On Wed, Apr 28, 2010 at 12:03 PM, An Me <[email protected]> wrote: >> >>> Hi, >>> >>> but customer always sends to a particular queue...& not any mail id.. >>> Here in the example the customer is sending to a mail id...bt how is it >>> possiblee..??as the customer can send only to a queue. >>> >>> Regards, >>> An >>> >>> >>> On Wed, Apr 28, 2010 at 3:12 PM, Arthur de Pauw <[email protected] >>> > wrote: >>> >>>> Hi, >>>> >>>> In the postmaster mail account setup, you can actually choose to >>>> dispatch to a certain queue by choosing "Dispatching by selected queue". >>>> What the example really says is that when mail is send to either >>>> [email protected] or to t...@example. com that queue is set to some >>>> queue. >>>> >>>> We use filtering a lot. Our OTRS checks a whole bunch of mail addresses. >>>> And we build filters like: >>>> To: [email protected] >>>> From: [email protected] >>>> >>>> Where XX is a country code. In this way, we can distribute mails from >>>> the same company in various countries to the right queues - and thus, the >>>> right agents. No manual intervention is needed for that anymore. >>>> >>>> bests >>>> arthur >>>> >>>> >>>> On Wed, Apr 28, 2010 at 8:16 AM, An Me <[email protected]> wrote: >>>> >>>>> Hi All, >>>>> >>>>> In the filter management module,one example is given like, >>>>> >>>>> Match Header 1: - Cc From In-Reply-To List-Id Mailing-List >>>>> Message-ID Reply-To ReplyTo Resent-From Resent-To Subject To X-Loop >>>>> X-No-Loop X-OTRS-ArticleKey1 Value: Set Header 1: - Cc From >>>>> In-Reply-To List-Id Mailing-List Message-ID Reply-To ReplyTo >>>>> Resent-From Resent-To Subject To X-Loop X-No-Loop X-OTRS-ArticleKey1 >>>>> X-OTRS-Queue Value: >>>>> But in OTRS, the customer is only able to send to a particular queue >>>>> and not to any particular mail id. >>>>> So how can such a filtering as mentioned above work where if the "To" >>>>> is to a particular mail id (but usually it will be to a queue & not mail >>>>> id)...it is forwarded/filtered automatically to a particular queue??...or >>>>> is >>>>> it possible?? >>>>> >>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>> >>>> >>>> >>>> >>>> -- >>>> cheers, >>>> arthur >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> >> -- >> cheers, >> arthur >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- cheers, arthur
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