Thanks Gerald "^ usually indicates beginning of a line. ! indicates negation."
So what should I put for an expression in order to say not egal to the word ticket in the subject line??? Thanks I really don't know what to do with this ! ... Philippe Message: 5 Date: Fri, 7 Jan 2011 17:29:46 +0100 From: "Martignier, Philippe" <[email protected]> Subject: [otrs] Postmaster filter: help To: "'[email protected]'" <[email protected]> Message-ID: <1693924543d7ed4abddfcd1ccab002880a427d1...@iccv101c.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi I asked before for an express to do the not = It was like this: ^[^expression] What I want now is the following: A filter that will ignore all internal mails to create new tickets apart when the internal mail is about a ticket So I have in my filter >From wipo.int to identify internal emails To [email protected] the destination generic email Subject ????????????? to say not= ticket I tried lot of things for the ????????????? ^[^Ticket] does not work ^[^T]^[^i]^[^c]^[^k]^[^e]^[^t] I tried to play also to play with the symbols # and : as they are part of the subject in a ticket but I had no success at all Any help really well welcome :) Thanks PS : how do we do the "and" in a expression cause all I tried was giving an "or" Philippe Martignier Communications Division Customer Service Section Email : [email protected] Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. ------------------------------ Message: 6 Date: Fri, 7 Jan 2011 11:55:32 -0500 From: Gerald Young <[email protected]> Subject: Re: [otrs] Postmaster filter: help To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" ^ usually indicates beginning of a line. ! indicates negation. On Fri, Jan 7, 2011 at 11:29 AM, Martignier, Philippe < [email protected]> wrote: > Hi > > I asked before for an express to do the not = > > It was like this: ^[^expression] > > What I want now is the following: > > A filter that will ignore all internal mails to create new tickets apart > when the internal mail is about a ticket > > So I have in my filter > > >From wipo.int to identify internal > emails > To [email protected] the destination generic email > Subject ????????????? to say not= ticket > > I tried lot of things for the ????????????? > > ^[^Ticket] does not work > > ^[^T]^[^i]^[^c]^[^k]^[^e]^[^t] > > I tried to play also to play with the symbols # and : as they are part of > the subject in a ticket but I had no success at all > > Any help really well welcome :) > > Thanks > > PS : how do we do the "and" in a expression cause all I tried was giving an > "or" > > Philippe Martignier > Communications Division > Customer Service Section > Email : [email protected] > Phone : 00 41 022 338 72 36 > Building : GB II > Office : 0,3 > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110107/0c636abd/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 28, Issue 20 ************************************ World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
