What do you want to do with "it's not a ticket"? Because the default is to create one.
On Mon, Jan 10, 2011 at 5:42 AM, Martignier, Philippe < [email protected]> wrote: > Thanks Gerald > > "^ usually indicates beginning of a line. ! indicates negation." > > > So what should I put for an expression in order to say not egal to the word > ticket in the subject line??? > > Thanks I really don't know what to do with this ! ... > > Philippe > > Message: 5 > Date: Fri, 7 Jan 2011 17:29:46 +0100 > From: "Martignier, Philippe" <[email protected]> > Subject: [otrs] Postmaster filter: help > To: "'[email protected]'" <[email protected]> > Message-ID: > < > 1693924543d7ed4abddfcd1ccab002880a427d1...@iccv101c.gms02.unicc.org> > Content-Type: text/plain; charset="us-ascii" > > Hi > > I asked before for an express to do the not = > > It was like this: ^[^expression] > > What I want now is the following: > > A filter that will ignore all internal mails to create new tickets apart > when the internal mail is about a ticket > > So I have in my filter > > >From wipo.int to identify internal > emails > To [email protected] the destination generic email > Subject ????????????? to say not= ticket > > I tried lot of things for the ????????????? > > ^[^Ticket] does not work > > ^[^T]^[^i]^[^c]^[^k]^[^e]^[^t] > > I tried to play also to play with the symbols # and : as they are part of > the subject in a ticket but I had no success at all > > Any help really well welcome :) > > Thanks > > PS : how do we do the "and" in a expression cause all I tried was giving an > "or" > > Philippe Martignier > Communications Division > Customer Service Section > Email : [email protected] > Phone : 00 41 022 338 72 36 > Building : GB II > Office : 0,3 > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > > > ------------------------------ > > Message: 6 > Date: Fri, 7 Jan 2011 11:55:32 -0500 > From: Gerald Young <[email protected]> > Subject: Re: [otrs] Postmaster filter: help > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > ^ usually indicates beginning of a line. ! indicates negation. > > On Fri, Jan 7, 2011 at 11:29 AM, Martignier, Philippe < > [email protected]> wrote: > > > Hi > > > > I asked before for an express to do the not = > > > > It was like this: ^[^expression] > > > > What I want now is the following: > > > > A filter that will ignore all internal mails to create new tickets apart > > when the internal mail is about a ticket > > > > So I have in my filter > > > > >From wipo.int to identify internal > > emails > > To [email protected] the destination generic email > > Subject ????????????? to say not= ticket > > > > I tried lot of things for the ????????????? > > > > ^[^Ticket] does not work > > > > ^[^T]^[^i]^[^c]^[^k]^[^e]^[^t] > > > > I tried to play also to play with the symbols # and : as they are part of > > the subject in a ticket but I had no success at all > > > > Any help really well welcome :) > > > > Thanks > > > > PS : how do we do the "and" in a expression cause all I tried was giving > an > > "or" > > > > Philippe Martignier > > Communications Division > > Customer Service Section > > Email : [email protected] > > Phone : 00 41 022 338 72 36 > > Building : GB II > > Office : 0,3 > > > > World Intellectual Property Organization Disclaimer: > > > > This electronic message may contain privileged, confidential and > > copyright protected information. 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