I suppose you could use a programmed PostMaster Filter (separate file), or say, X-OTRS-IGNORE=No if "[Tt][Ii][Cc][Kk][Ee][Tt]" (stop after match)
On Mon, Jan 10, 2011 at 11:44 AM, Martignier, Philippe < [email protected]> wrote: > Hi Gerald, > > Every incoming email is creating a ticket. > > We don't want internal incoming emails to create tickets > > So I create a postmaster filter in order to ignore (X-OTRS-IGNORE = YES) > when internal emails are detected (by the domain name). > > That was working great but now users would like the filter to be a little > more flexible by allowing tickets to be created from internal emails when > related to tickets ... > > The only way I can do it is to add a line in my filter in order to add a > criteria that says "and when the subject does not contain the word ticket" > > I have the criteria "Subject" in the list of the filters but don't how to > write the not= or <> "ticket" .... > > Thanks your help > > Cheers, > > Philippe > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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