Dear Juancho, TicketFreeTextFields are for the Customer AND the Agent interface.
1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig) On 01.03.2011, at 20:13, Juancho - wrote: > Am trying to create a new option in Agent Interface in wich I could assign a > number or string like: "hardware" or "DB", after receiving the ticket, to add > a new clasification. > > Is there an option to do that????? > The freetext one seems to be just for customer interface! Cheers, Nils — Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
