Hi Where can i enable the fields?, cant find that option Thanx in advance
Enviado desde mi iPhone El 02/03/2011, a las 18:27, Nils Leideck <[email protected]> escribió: > Dear Juancho, > > ok, the second is not required beacuse you just have one key = “Product”, so > there is no need for a default selection. right? ;-) > This is the first step I described, did you do the second step as well? > > Cheers, Nils > > On 02.03.2011, at 19:03, Juancho - wrote: > >> The configuration is as follows: >> >> Opciones de Configuracion: Ticket -> Core::TicketFreeText >> >>> From: [email protected] >>> Date: Wed, 2 Mar 2011 17:08:35 +0100 >>> To: [email protected] >>> Subject: Re: [otrs] Create new item in agent intreface >>> >>> Dear Juancho, >>> >>> can you post you configuration details? >>> >>> Cheers, Nils >>> >>> On 02.03.2011, at 16:08, Juancho - wrote: >>> >>>> Hi, Ive done what you've said already but doesnt work. When I create a new >>>> ticket (agent interface), theres no new combo or field. Any suggestions? >>>> >>>>> From: [email protected] >>>>> Date: Tue, 1 Mar 2011 20:23:52 +0100 >>>>> To: [email protected] >>>>> Subject: Re: [otrs] Create new item in agent intreface >>>>> >>>>> Dear Juancho, >>>>> >>>>> TicketFreeTextFields are for the Customer AND the Agent interface. >>>>> >>>>> 1. Declare the TicketFreeField in SysConfig -> Ticket -> >>>>> Core::Ticket::FreeText >>>>> 2. Enable the relevant fields per view (no matter if customer or agent >>>>> interface - use SysConfig) >>>>> >>>>> On 01.03.2011, at 20:13, Juancho - wrote: >>>>> >>>>>> Am trying to create a new option in Agent Interface in wich I could >>>>>> assign a number or string like: "hardware" or "DB", after receiving the >>>>>> ticket, to add a new clasification. >>>>>> >>>>>> Is there an option to do that????? >>>>>> The freetext one seems to be just for customer interface! >>> >>> — >>> Nils Leideck >>> http://webint.cryptonode.de / a Fractal project >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > — > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
