Dear Juancho, ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) This is the first step I described, did you do the second step as well?
Cheers, Nils On 02.03.2011, at 19:03, Juancho - wrote: > The configuration is as follows: > > Opciones de Configuracion: Ticket -> Core::TicketFreeText > > > From: nils.leid...@leidex.net > > Date: Wed, 2 Mar 2011 17:08:35 +0100 > > To: otrs@otrs.org > > Subject: Re: [otrs] Create new item in agent intreface > > > > Dear Juancho, > > > > can you post you configuration details? > > > > Cheers, Nils > > > > On 02.03.2011, at 16:08, Juancho - wrote: > > > > > Hi, Ive done what you've said already but doesnt work. When I create a > > > new ticket (agent interface), theres no new combo or field. Any > > > suggestions? > > > > > > > From: nils.leid...@leidex.net > > > > Date: Tue, 1 Mar 2011 20:23:52 +0100 > > > > To: otrs@otrs.org > > > > Subject: Re: [otrs] Create new item in agent intreface > > > > > > > > Dear Juancho, > > > > > > > > TicketFreeTextFields are for the Customer AND the Agent interface. > > > > > > > > 1. Declare the TicketFreeField in SysConfig -> Ticket -> > > > > Core::Ticket::FreeText > > > > 2. Enable the relevant fields per view (no matter if customer or agent > > > > interface - use SysConfig) > > > > > > > > On 01.03.2011, at 20:13, Juancho - wrote: > > > > > > > > > Am trying to create a new option in Agent Interface in wich I could > > > > > assign a number or string like: "hardware" or "DB", after receiving > > > > > the ticket, to add a new clasification. > > > > > > > > > > Is there an option to do that????? > > > > > The freetext one seems to be just for customer interface! > > > > — > > Nils Leideck > > http://webint.cryptonode.de / a Fractal project > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
