Since it's a NotificationEvent, start there.
On Mon, Jul 25, 2011 at 5:55 PM, Jay Coleman <[email protected]> wrote:
> We have an event notification for "ArticleCreate" to send a note to a user
> group ("IT"), that is sending 2 identical notices every time. We have
> turned of all the notifications under the agent profiles.
>
> In the logs, I get things like this:
>
> Jul 25 16:34:48 joxer OTRS-CGI-10[18708]:
> [Notice][Kernel::System::**Ticket::Article::ArticleSend]
> Sent email to 'CUSTOMER@ADDRESS' from 'ITSupport System <SUPPORT@ADDRESS>'.
> HistoryType => SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT
> Support] Jet Training;
> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::**
> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent
> 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'.
> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::**
> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent
> 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'.
> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::**
> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent
> 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'.
> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::**
> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent
> 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'.
> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::**
> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent
> 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'.
> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::**
> Ticket::Event::**NotificationEvent::_**SendNotification] Sent agent
> 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'.
>
> The PERSON@ADDRESS bits are to clean the log of email addresses.
> PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so
> on.
>
> An ideas on how I can track down why it is sending duplicates?
>
> Thanks,
> Jay
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