No, they are just members of the same group. Its as if the notification
is being run twice.
Now I do have another similar notification so that customers get
updated, also. They get just one message.
Thanks,
Jay
On 07/26/2011 02:04 AM, Michiel Beijen wrote:
Hi Jay, could it be that Person1 and Person2 are in two groups?
There's a current bug report open for the event based module that if a
Person1 has more then one permission group (say Group A and Group B),
and you create an event based notification for Group A and Group B,
Person1 gets two notifications.
--
Mike
On Mon, Jul 25, 2011 at 23:55, Jay Coleman<[email protected]> wrote:
We have an event notification for "ArticleCreate" to send a note to a user
group ("IT"), that is sending 2 identical notices every time. We have
turned of all the notifications under the agent profiles.
In the logs, I get things like this:
Jul 25 16:34:48 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'CUSTOMER@ADDRESS' from 'ITSupport System<SUPPORT@ADDRESS>'. HistoryType =>
SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT Support] Jet
Training;
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON@ADDRESS'.
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON2@ADDRESS'.
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON3@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON2@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:
[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification]
Sent agent 'Customer Updated Ticket - To IT Group' notification to
'PERSON3@ADDRESS'.
The PERSON@ADDRESS bits are to clean the log of email addresses.
PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so
on.
An ideas on how I can track down why it is sending duplicates?
Thanks,
Jay
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