Did you maybe select more than one event?
On Tue, Jul 26, 2011 at 18:18, Jay Coleman <[email protected]> wrote: > No, they are just members of the same group. Its as if the notification is > being run twice. > > Now I do have another similar notification so that customers get updated, > also. They get just one message. > > Thanks, > Jay > > On 07/26/2011 02:04 AM, Michiel Beijen wrote: >> >> Hi Jay, could it be that Person1 and Person2 are in two groups? >> There's a current bug report open for the event based module that if a >> Person1 has more then one permission group (say Group A and Group B), >> and you create an event based notification for Group A and Group B, >> Person1 gets two notifications. >> >> -- >> Mike >> >> On Mon, Jul 25, 2011 at 23:55, Jay Coleman<[email protected]> wrote: >>> >>> We have an event notification for "ArticleCreate" to send a note to a >>> user >>> group ("IT"), that is sending 2 identical notices every time. We have >>> turned of all the notifications under the agent profiles. >>> >>> In the logs, I get things like this: >>> >>> Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: >>> [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to >>> 'CUSTOMER@ADDRESS' from 'ITSupport System<SUPPORT@ADDRESS>'. HistoryType >>> => >>> SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT Support] Jet >>> Training; >>> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >>> >>> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] >>> Sent agent 'Customer Updated Ticket - To IT Group' notification to >>> 'PERSON@ADDRESS'. >>> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >>> >>> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] >>> Sent agent 'Customer Updated Ticket - To IT Group' notification to >>> 'PERSON2@ADDRESS'. >>> Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: >>> >>> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] >>> Sent agent 'Customer Updated Ticket - To IT Group' notification to >>> 'PERSON3@ADDRESS'. >>> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >>> >>> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] >>> Sent agent 'Customer Updated Ticket - To IT Group' notification to >>> 'PERSON@ADDRESS'. >>> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >>> >>> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] >>> Sent agent 'Customer Updated Ticket - To IT Group' notification to >>> 'PERSON2@ADDRESS'. >>> Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: >>> >>> [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] >>> Sent agent 'Customer Updated Ticket - To IT Group' notification to >>> 'PERSON3@ADDRESS'. >>> >>> The PERSON@ADDRESS bits are to clean the log of email addresses. >>> PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so >>> on. >>> >>> An ideas on how I can track down why it is sending duplicates? >>> >>> Thanks, >>> Jay >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
