Hi Jay, could it be that Person1 and Person2 are in two groups? There's a current bug report open for the event based module that if a Person1 has more then one permission group (say Group A and Group B), and you create an event based notification for Group A and Group B, Person1 gets two notifications.
-- Mike On Mon, Jul 25, 2011 at 23:55, Jay Coleman <[email protected]> wrote: > We have an event notification for "ArticleCreate" to send a note to a user > group ("IT"), that is sending 2 identical notices every time. We have > turned of all the notifications under the agent profiles. > > In the logs, I get things like this: > > Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: > [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to > 'CUSTOMER@ADDRESS' from 'ITSupport System <SUPPORT@ADDRESS>'. HistoryType => > SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT Support] Jet > Training; > Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: > [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] > Sent agent 'Customer Updated Ticket - To IT Group' notification to > 'PERSON@ADDRESS'. > Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: > [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] > Sent agent 'Customer Updated Ticket - To IT Group' notification to > 'PERSON2@ADDRESS'. > Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: > [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] > Sent agent 'Customer Updated Ticket - To IT Group' notification to > 'PERSON3@ADDRESS'. > Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: > [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] > Sent agent 'Customer Updated Ticket - To IT Group' notification to > 'PERSON@ADDRESS'. > Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: > [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] > Sent agent 'Customer Updated Ticket - To IT Group' notification to > 'PERSON2@ADDRESS'. > Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: > [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] > Sent agent 'Customer Updated Ticket - To IT Group' notification to > 'PERSON3@ADDRESS'. > > The PERSON@ADDRESS bits are to clean the log of email addresses. > PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so > on. > > An ideas on how I can track down why it is sending duplicates? > > Thanks, > Jay > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
