Hi,
OTRS 2.3.3
I have these log entries:
Nov 28 15:57:13 server OTRS-CGI-36[15661]:
[Error][Kernel::System::State::StateGet][Line:210]: StateType 'merged'
not found!
Nov 28 15:57:13 server OTRS-CGI-36[15661]:
[Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!
Could that explain that closing merged tickets only closes one ticket?
This seems to have been existing for a while.
How can I fix this problem? Isn't the merged StateType supposed to come
with a standard OTRS install?
Also, I just started getting these errors:
Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]:
[Error][Kernel::System::State::StateGet][Line:210]: StateType 'closed
successful' not found!
Dec 2 14:45:04 server OTRS-PendingJobs-36[18224]:
[Error][Kernel::System::Ticket::StateSet][Line:4466]: Need StateID or State!
Where should I look to find the problem?
Thanks,
Ugo
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