If two separate messages are delivered to two separate inboxes, then yes, there should be one response per incoming email per mailbox. If the email is delivered to one of the mailboxes with multiple addresses in the To: field, no, I wouldn't expect that to happen (at least it wouldn't be useful in my environment).
Is the idea that [email protected]<mailto:[email protected]> and [email protected]<mailto:[email protected]> are two completely separate POP accounts that point to different queues in the same OTRS instance, and if the email is sent to both addresses, you want two responses? I guess I'm not following what you're trying to accomplish here. From: [email protected] [mailto:[email protected]] On Behalf Of Jean BROW Sent: Tuesday, August 28, 2012 4:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Get emails double We have 2 different companys running on same OTRS version. Sometimes a customer send email to both companies at same time in the "to" felt. Shouldn't OTRS send out 2 seperate auto replay then from each e-mail addresse in the "to" felt?
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