When I setup a new Mail Account I can chose Dispatching Dispatching by selected Queue or Dispatching by email To: field
Today I have choosen Dispatching by selected Queue on both queue. Would it solve mu problem if I change to the other option? Thanks 2012/8/28 David Boyes <[email protected]> > If two separate messages are delivered to two separate inboxes, then yes, > there should be one response per incoming email per mailbox. If the email > is delivered to one of the mailboxes with multiple addresses in the To: > field, no, I wouldn’t expect that to happen (at least it wouldn’t be useful > in my environment). **** > > ** ** > > Is the idea that [email protected] and [email protected] are two > completely separate POP accounts that point to different queues in the same > OTRS instance, and if the email is sent to both addresses, you want two > responses? I guess I’m not following what you’re trying to accomplish here. > **** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Jean BROW > *Sent:* Tuesday, August 28, 2012 4:00 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Get emails double**** > > ** ** > > We have 2 different companys running on same OTRS version. Sometimes a > customer send email to both companies at same time in the "to" felt. > Shouldn't OTRS send out 2 seperate auto replay then from each e-mail > addresse in the "to" felt?**** > > ** ** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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