We have 2 different companys running on same OTRS version. Sometimes a customer send email to both companies at same time in the "to" felt. Shouldn't OTRS send out 2 seperate auto replay then from each e-mail addresse in the "to" felt?
Thanks 2012/8/28 David Boyes <[email protected]> > You could check the Message-ID: field in the incoming message against a > search of the current tickets in the OTRS postmaster code, but that would > be very time-consuming for any volume of mail. I’d go with Gerald’s > comment: tell them not to do that, and deprecate one of the two addresses > and remove it in a systematic way (or turn one into an alias of the other > if for some good business reason both still need to exist). **** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
