I'm not quite sure what the problem is to be honest, you haven't detailed why you wouldn't want this to happen. You need to explain what you would expect/like to happen when an email is sent to both addresses, then we can see if we can help with the configuration.
But it sounds like in your case, dispatch incoming emails direct to the queue. The reason being is that the To address on the CC'd email will be the address of the first queue, so you need to force that email to be dispatched into the second queue so that the correct response is sent back. Steve On 30 August 2012 21:46, Jean BROW <[email protected]> wrote: > When I setup a new Mail Account I can chose > > Dispatching > Dispatching by selected Queue or Dispatching by email To: field > > Today I have choosen Dispatching by selected Queue on both queue. Would it > solve mu problem if I change to the other option? > > Thanks > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
