Hello, Leonardo! This doesn't sound like a healthy thing to do, unless you *promise* that other customers won't be in that customer group.
On Fri, Sep 7, 2012 at 12:38 PM, Leonardo Certuche < [email protected]> wrote: > Hello there, > > One of our customers wants to change the behaviour of the CompanyTickets > button on the customer interface. Instead of showing the tickets associated > with the CustomerID of the Customer, they want to show there the tickets > that are in the groups where the customer has permissions to (we already > have CustomerGroupSupport enabled). > > We where checking the code at Kernel/Modules/CustomerTicketOverview.pm and > it seems to refer to the following lines: > > CompanyTickets => { > All => { > Name => 'All', > Prio => 1000, > Search => { > CustomerID => > [ $Self->{CustomerUserObject}->CustomerIDs( User > => $Self->{UserLogin} ) ], > OrderBy => $Self->{OrderBy}, > SortBy => $Self->{SortBy}, > CustomerUserID => $Self->{UserID}, > Permission => 'ro', > }, > }, > > Is there any way we can change the criteria to match this customer's > expectation? > > Thanks, > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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