Besides which, "CustomerGroupsAlwaysGroups" = users means that this customer could be able to see all tickets.
On Fri, Sep 7, 2012 at 2:01 PM, Gerald Young <[email protected]> wrote: > Hello, Leonardo! > > This doesn't sound like a healthy thing to do, unless you *promise* that > other customers won't be in that customer group. > > On Fri, Sep 7, 2012 at 12:38 PM, Leonardo Certuche < > [email protected]> wrote: > >> Hello there, >> >> One of our customers wants to change the behaviour of the CompanyTickets >> button on the customer interface. Instead of showing the tickets associated >> with the CustomerID of the Customer, they want to show there the tickets >> that are in the groups where the customer has permissions to (we already >> have CustomerGroupSupport enabled). >> >> We where checking the code at Kernel/Modules/CustomerTicketOverview.pm >> and it seems to refer to the following lines: >> >> CompanyTickets => { >> All => { >> Name => 'All', >> Prio => 1000, >> Search => { >> CustomerID => >> [ $Self->{CustomerUserObject}->CustomerIDs( User >> => $Self->{UserLogin} ) ], >> OrderBy => $Self->{OrderBy}, >> SortBy => $Self->{SortBy}, >> CustomerUserID => $Self->{UserID}, >> Permission => 'ro', >> }, >> }, >> >> Is there any way we can change the criteria to match this customer's >> expectation? >> >> Thanks, >> >> Leonardo Certuche >> www.itconsultores.com.co >> Medellín, Colombia >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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