On Sat, Sep 28, 2013 at 6:22 AM, Bogdan Iosif <[email protected]>wrote:
> you need to monitor apache's access log or [temporarily] configure > convenient timeouts for agent sessions and then monitor otrs db's sessions > table. first choice is likely more suitable. > Thanks Bogdan for the quick reply. I am not sure i understand *"or [temporarily] configure convenient timeouts for agent sessions"* Any example? Regards, Kaushal On Sep 28, 2013 3:46 AM, "Kaushal Shriyan" <[email protected]> wrote: > >> >> >> >> On Tue, Sep 24, 2013 at 8:59 PM, Kaushal Shriyan < >> [email protected]> wrote: >> >>> Hi, >>> >>> Is there a way to check if otrs ticketing dashboard is being used by >>> Agents at a specific moment of time period for example around 11:00 pm in >>> the night? >>> >>> I am using select count(*) from ticket in mysql database to see for any >>> new tickets or web server access logs /var/log/httpd/access_log >>> >>> Please suggest any better method to check if OTRS ticketing system or >>> dashboard is being is used. >>> >>> Regards, >>> >>> Kaushal >>> >> >> Hi, >> >> Checking in again for my earlier post in this mailing list? >> >> Regards, >> >> Kaushal >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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