What have you tried? I've set CustomerID = department (LDAP) What is the result? It brings no result. Did you get any error messages? No error messages How is the result not what you wanted/expected? It brings no result at all, It should companys name. What did you search for to achieve your results? I'd like to add a collumn to dashboard to show each tickts company How may random person -- who might be able to help you -- replicate your results? I can send some files .dtl or the otrs-ldap mapping
When I go to Customer Information Center the company is shown ok. 2014-04-14 22:39 GMT-03:00 Gerald Young <cryth...@gmail.com>: > >No success so far... > This is quite difficult to troubleshoot. > > What have you tried? > What is the result? > Did you get any error messages? > How is the result not what you wanted/expected? > What did you search for to achieve your results? > How may random person -- who might be able to help you -- replicate your > results? > >During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = > department (LDAP), but it brings no value to the column I’ve added to the > dashboard. > > [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, > 'var', '', 1 ], > > [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, > 'var', '', 1 ], > >> Would be correct to the the following? > > > > CustomerID = department > > CustomerIDs = nothing > > The ldap attribute department shows? > Your current Map is ... > > And you expect what to happen? > And what actually happens? > > > On Mon, Apr 14, 2014 at 9:21 PM, André Cavalcante > <treba.an...@gmail.com>wrote: > >> Hi there, >> >> No success so far... >> >> Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < >> mathias.otrsmailingli...@gmail.com> escreveu: >> >> Hi, >>> >>> Am 08.04.14 16:01, schrieb André Cavalcante: >>> > Would be correct to the the following? >>> > >>> > CustomerID = department >>> > CustomerIDs = nothing >>> > >>> > >>> I'd also suggest this setup. >>> You can also check if the setup is correct by going to the customer >>> information center and selecting a customer user name (lower field). If >>> configured correctly it will load up the info center for the department >>> (e.g. 'Team IT') and list all members of that department (= all customer >>> users who share the same customer id). >>> >>> This also allows the use of the company tickets option in the customer >>> interface. >>> >>> --Mathias >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> -- >> *André Luiz C. e Cavalcante* >> Coordenador de Eleições >> TRE-BA / STI / COELE >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
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