I`m gonna test it. Thanks.
2014-04-08 11:04 GMT-03:00 Gerald Young <cryth...@gmail.com>: > That's what I would suggest. > > > On Tue, Apr 8, 2014 at 10:01 AM, André Cavalcante > <treba.an...@gmail.com>wrote: > >> Would be correct to the the following? >> >> CustomerID = department >> CustomerIDs = nothing >> >> >> >> >> 2014-04-08 10:57 GMT-03:00 Gerald Young <cryth...@gmail.com>: >> >> Why did you do that? Why store the same value in two fields? >>> >>> >>> On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante >>> <treba.an...@gmail.com>wrote: >>> >>>> CustomerID (without "s") maps to username >>>> LDAP integration >>>> >>>> >>>> Map => [ >>>> # note: Login, Email and CustomerID needed! >>>> # var, frontend, storage, shown (1=always,2=lite), >>>> required, storage-type, http-link, readonly >>>> [ 'UserTitle', 'Title', 'title', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserLastname', 'Lastname', 'sn', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, >>>> 'var', '', 1 ], >>>> [ 'UserEmail', 'Email', 'mail', 1, 1, >>>> 'var', '', 1 ], >>>> [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, >>>> 'var', '', 1 ], >>>> [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserComment', 'Comment', 'description', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserStreet', 'Street', 'streetAddress', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserZip', 'Zip', 'zip', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserCity', 'City', 'l', 1, 0, >>>> 'var', '', 1 ], >>>> [ 'UserCountry', 'Country', 'co', 1, 0, >>>> 'var', '', 1 ], >>>> ], >>>> >>>> >>>> 2014-04-08 10:04 GMT-03:00 Gerald Young <cryth...@gmail.com>: >>>> >>>> try CustomerID/customer_id without an s >>>>> >>>>> >>>>> On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante < >>>>> treba.an...@gmail.com> wrote: >>>>> >>>>>> Hi there, >>>>>> >>>>>> >>>>>> During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = >>>>>> department (LDAP), but it brings no value to the column I've added to the >>>>>> dashboard. >>>>>> >>>>>> >>>>>> Do I need to alter any .pm ou .dtl file? >>>>>> >>>>>> >>>>>> Dashboard shows only data related to the ticket. >>>>>> >>>>>> -- >>>>>> *André Luiz * >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> >>>> -- >>>> *André Luiz C. e Cavalcante* >>>> Coordenador de Eleições >>>> TRE-BA / STI / COELE >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> *André Luiz C. e Cavalcante* >> Coordenador de Eleições >> TRE-BA / STI / COELE >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
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