Hi, Am 15.04.14 04:31, schrieb André Cavalcante: > What have you tried? I've set CustomerID = department (LDAP) > What is the result? It brings no result. > Did you get any error messages? No error messages > How is the result not what you wanted/expected? It brings no result at > all, It should companys name. > What did you search for to achieve your results? I'd like to add a > collumn to dashboard to show each tickts company > How may random person -- who might be able to help you -- replicate > your results? I can send some files .dtl or the otrs-ldap mapping > > When I go to Customer Information Center the company is shown ok. > I think some screenshots (customer information center) and the currently used customer mapping would help. Also make sure that you used the correct ldap field (e.g. department, ou, etc.) in mapping. I know that sounds a little simpleminded, but it happens that one simply puts in the wrong field and doesn't realise it.
--Mathias --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
