Please (this is a personal request) refrain from saying "it didn't work". In a sense, that would be obvious or else you wouldn't have posted. Telling us and showing us what happened and why that wasn't what you wanted/expected helps us make sure a response explicitly fixes what's broken. (Which you did here and for which I am appreciative -- Thank you.)
On point, though, try <OTRS_TICKET_Title> 2014-04-15 16:31 GMT-04:00 André Cavalcante <[email protected]>: > Hi there, > > I'd like to insert the ticket subject in the Survey message. I was able to > insert the ticket number, but not the subject. I've tried > <OTRS_CUSTOMER_SUBJECT> > but it didn't work. > > Any idea? > > Caro(a) usuário(a), > > Como você foi atendido? Avalie a qualidade do atendimento. > > Chamado #<OTRS_TICKET_TicketNumber> - > > > Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de > satisfação disponível no link abaixo: > > > http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= > <OTRS_PublicSurveyKey> > > Sua opinião é muito importante! > > Equipe de Suporte > > -- > *André Luiz C. e Cavalcante, PMP, PRINCE2* > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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