Hello everyone, This message is to let you know that the problem was solved. I've used the tag Gerald've suggested ( <OTRS_TICKET_Title)
Thanks Gerald. André 2014-04-15 19:02 GMT-03:00 André Cavalcante <[email protected]>: > Hi Gerald, you're right. Sorry about that. I'll be more specific next time. > > Objective: show the customer in the Survey message which ticket he/she > will evaluate. I can already tell him the ticket number, because I've > inserted the tag <OTRS_TICKET_TicketNumber>. But a customer suggested to > show also the subject so that he/she doesn't need to access the web > interface to see what that ticket was about. > > Action: I've inserted tag <OTRS_CUSTOMER_SUBJECT> > > Result: It didn't bring any result. > > Desired result: Show the ticket subject in the Survey message > > Thanks again, I'll try the tag you've suggested. > > > > 2014-04-15 18:18 GMT-03:00 Gerald Young <[email protected]>: > > Please (this is a personal request) refrain from saying "it didn't work". >> In a sense, that would be obvious or else you wouldn't have posted. Telling >> us and showing us what happened and why that wasn't what you >> wanted/expected helps us make sure a response explicitly fixes what's >> broken. (Which you did here and for which I am appreciative -- Thank you.) >> >> On point, though, try <OTRS_TICKET_Title> >> >> >> >> 2014-04-15 16:31 GMT-04:00 André Cavalcante <[email protected]>: >> >>> Hi there, >>> >>> I'd like to insert the ticket subject in the Survey message. I was able >>> to insert the ticket number, but not the subject. I've tried >>> <OTRS_CUSTOMER_SUBJECT> >>> but it didn't work. >>> >>> Any idea? >>> >>> Caro(a) usuário(a), >>> >>> Como você foi atendido? Avalie a qualidade do atendimento. >>> >>> Chamado #<OTRS_TICKET_TicketNumber> - >>> >>> >>> Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de >>> satisfação disponível no link abaixo: >>> >>> >>> http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= >>> <OTRS_PublicSurveyKey> >>> >>> Sua opinião é muito importante! >>> >>> Equipe de Suporte >>> >>> -- >>> *André Luiz C. e Cavalcante, PMP, PRINCE2* >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > *André Luiz C. e Cavalcante* > Coordenador de Eleições > TRE-BA / STI / COELE > -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
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