Hi Gerald, you're right. Sorry about that. I'll be more specific next time.
Objective: show the customer in the Survey message which ticket he/she will evaluate. I can already tell him the ticket number, because I've inserted the tag <OTRS_TICKET_TicketNumber>. But a customer suggested to show also the subject so that he/she doesn't need to access the web interface to see what that ticket was about. Action: I've inserted tag <OTRS_CUSTOMER_SUBJECT> Result: It didn't bring any result. Desired result: Show the ticket subject in the Survey message Thanks again, I'll try the tag you've suggested. 2014-04-15 18:18 GMT-03:00 Gerald Young <cryth...@gmail.com>: > Please (this is a personal request) refrain from saying "it didn't work". > In a sense, that would be obvious or else you wouldn't have posted. Telling > us and showing us what happened and why that wasn't what you > wanted/expected helps us make sure a response explicitly fixes what's > broken. (Which you did here and for which I am appreciative -- Thank you.) > > On point, though, try <OTRS_TICKET_Title> > > > > 2014-04-15 16:31 GMT-04:00 André Cavalcante <treba.an...@gmail.com>: > >> Hi there, >> >> I'd like to insert the ticket subject in the Survey message. I was able >> to insert the ticket number, but not the subject. I've tried >> <OTRS_CUSTOMER_SUBJECT> >> but it didn't work. >> >> Any idea? >> >> Caro(a) usuário(a), >> >> Como você foi atendido? Avalie a qualidade do atendimento. >> >> Chamado #<OTRS_TICKET_TicketNumber> - >> >> >> Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de >> satisfação disponível no link abaixo: >> >> >> http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= >> <OTRS_PublicSurveyKey> >> >> Sua opinião é muito importante! >> >> Equipe de Suporte >> >> -- >> *André Luiz C. e Cavalcante, PMP, PRINCE2* >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
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