Abandoning a game on principles is rare dude :) Espec when it comes to that 
game. As you know, I hang out with some of the Valve guys and i can honestly 
say they aren't lacking end users, in fact they are desperately trying to keep 
up with the demand they have generated via Steam. In fact a certain software 
company i know had contemplated a number of times of buying the rights to such 
a product, given the frictionless approach it offers in terms of distribution.

Annoying customers vary and it depends on the emotional attachment to a 
product. If you're coke and want to change the recipe, sure, go ahead, see how 
that pans out.. If you're Microsoft and want to change an operating system, 
sure go ahead, will it impact? not really.. Windows Vista was declared a 
disaster, but Windows 7 is a success? so the question is...do you through a 
product deliberately out there to annoy your customer base, knowing full well 
they'll be grateful for the "fix"... bait and switch?

Manipulation of consumers via marketing is an art form, and its ultimately why 
i'm an atheist as I've seen how easy it is to manipulate humans on a large 
scale :)

________________________________________
From: [email protected] 
[[email protected]] On Behalf Of Barry Beattie 
[[email protected]]
Sent: Tuesday, December 01, 2009 4:28 PM
To: ozSilverlight
Subject: Re: Our new silverlight site

@Scott

your mention of Valve software is interesting: both my teens have
abandonded Team Fortress because of the obtrusiveness of Steam:
broken, obtrusive, no value. They now immese in EVE online:

the take-away? don't annoy your customers for the sake of marketing.
They have the power to bail.
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