hmm. Back when I ran a dev supp group, that would've been unacceptable
performance worth putting a warning in personnel files. Either that or
Maurice (or whomever is running the show now) has not done a very good job
in supporting his group in getting needed resources.
Of course, either way, lack of any response is not a very good policy for
developer relations.
--Alan
-----Original Message-----
From: Greg Bungo [mailto:[EMAIL PROTECTED]]
Sent: Monday, October 25, 1999 2:51 PM
To: [EMAIL PROTECTED]
Subject: Re: dev support response time
On October 11, my company received tracking numbers
for 3 separate questions. It is now October 25, a full two weeks
later, and we have not received a single reply to any of our
questions.
Don't hold your breath.
Greg Bungo
[EMAIL PROTECTED]
(630)949-3250 voice
(630)949-3299 fax
-----Original Message-----
From: Alan Johnson <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Monday, October 25, 1999 10:22 AM
Subject: dev support response time
>After one has been assigned a tracking number, does it usually take a week
>to begin discussing a problem submitted via e-mail? I've no idea if this is
>a normal case or I'm being ignored.
>
>--Alan
>
>
>
