Alan and others,
I'll be the first to admit that our response time, in general, is aweful and has
been even worse over the last month. The entire development support group has
been very very focused on PalmSource (I never knew that it took so much work to
put on a conference!). As a result, none of us has had much time to answer
developer questions.
I know its been said before, but providing free development support has its
drawbacks. We have a developer community of well over 20,000 developers and its
difficult for a team of 8 people to quickly respond to all the incoming
questions. The development community has grown so tremendously in the last year
and we're all feeling the growing pains.
Rest assurred that we are working on ways to more adequately service the
development community and now that PalmSource is over we will have more time to
continue that work.
I'm am very sorry that we have been rather unresponsive lately. We should start
catching up now that PalmSource is behind us.
Regards,
Ryan Robertson
Palm Development Support
"Alan Johnson" <[EMAIL PROTECTED]> on 10/25/99 01:12:58 PM
Please respond to [EMAIL PROTECTED]
Sent by: "Alan Johnson" <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
cc: (Ryan Robertson/MTN/US/3Com)
Subject: RE: dev support response time
hmm. Back when I ran a dev supp group, that would've been unacceptable
performance worth putting a warning in personnel files. Either that or
Maurice (or whomever is running the show now) has not done a very good job
in supporting his group in getting needed resources.
Of course, either way, lack of any response is not a very good policy for
developer relations.
--Alan
-----Original Message-----
From: Greg Bungo [mailto:[EMAIL PROTECTED]]
Sent: Monday, October 25, 1999 2:51 PM
To: [EMAIL PROTECTED]
Subject: Re: dev support response time
On October 11, my company received tracking numbers
for 3 separate questions. It is now October 25, a full two weeks
later, and we have not received a single reply to any of our
questions.
Don't hold your breath.
Greg Bungo
[EMAIL PROTECTED]
(630)949-3250 voice
(630)949-3299 fax
-----Original Message-----
From: Alan Johnson <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Monday, October 25, 1999 10:22 AM
Subject: dev support response time
>After one has been assigned a tracking number, does it usually take a week
>to begin discussing a problem submitted via e-mail? I've no idea if this is
>a normal case or I'm being ignored.
>
>--Alan
>
>
>
