>You are probably correct JB. PalmSource does put a significant dent into
>their resources. OTOH, perhaps a policy of sending out e-mail responses to
>new/open issues with "We are currently in a crunch with PalmSource and
>experiencing delays in responding to issues. The expected delay is..." would
>be in order.
No argument here.
>Setting expectations correctly is a huge responsibility of any service
>organization. Those that do it well will thrive.
>
>--Alan
>
>-----Original Message-----
>From: JB Parrett [mailto:[EMAIL PROTECTED]]
>Sent: Monday, October 25, 1999 3:55 PM
>To: [EMAIL PROTECTED]
>Subject: RE: dev support response time
>
>
>The delay is probably due to PalmSource last week. Palm is still a
>relatively small company, and the PalmSource conference takes a fair
>chunk (no pun intended) of their resources during that week and the
>week prior.
>
>I don't presume to speak for Palm, but I've always had excellent
>support from the company and know that if they have been late in
>responding it could be due to the conference.
>
>JB
>
>
> >hmm. Back when I ran a dev supp group, that would've been unacceptable
> >performance worth putting a warning in personnel files. Either that or
> >Maurice (or whomever is running the show now) has not done a very good job
> >in supporting his group in getting needed resources.
> >
> >Of course, either way, lack of any response is not a very good policy for
> >developer relations.
> >
> >--Alan
> >
> >-----Original Message-----
> >From: Greg Bungo [mailto:[EMAIL PROTECTED]]
> >Sent: Monday, October 25, 1999 2:51 PM
> >To: [EMAIL PROTECTED]
> >Subject: Re: dev support response time
> >
> >
> >On October 11, my company received tracking numbers
> >for 3 separate questions. It is now October 25, a full two weeks
> >later, and we have not received a single reply to any of our
> >questions.
> >
> >Don't hold your breath.
> >
> >Greg Bungo
> >[EMAIL PROTECTED]
> >(630)949-3250 voice
> >(630)949-3299 fax
> >-----Original Message-----
> >From: Alan Johnson <[EMAIL PROTECTED]>
> >To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> >Date: Monday, October 25, 1999 10:22 AM
> >Subject: dev support response time
> >
> >
> > >After one has been assigned a tracking number, does it usually take a
>week
> > >to begin discussing a problem submitted via e-mail? I've no idea if this
>is
> > >a normal case or I'm being ignored.
> > >
> > >--Alan
> > >
> > >
> > >
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JB Parrett 603-673-5046
True North, Inc. 603-673-5035 FAX
9 Pulpit Run [EMAIL PROTECTED]
Amherst, NH 03031-1510 http://northisup.com
Tranquilo Pa: A wise Paraguayan phrase that means 'you might as well
just bask in the sheer weirdness of it all.'
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