The delay is probably due to PalmSource last week. Palm is still a
relatively small company, and the PalmSource conference takes a fair
chunk (no pun intended) of their resources during that week and the
week prior.
I don't presume to speak for Palm, but I've always had excellent
support from the company and know that if they have been late in
responding it could be due to the conference.
JB
>hmm. Back when I ran a dev supp group, that would've been unacceptable
>performance worth putting a warning in personnel files. Either that or
>Maurice (or whomever is running the show now) has not done a very good job
>in supporting his group in getting needed resources.
>
>Of course, either way, lack of any response is not a very good policy for
>developer relations.
>
>--Alan
>
>-----Original Message-----
>From: Greg Bungo [mailto:[EMAIL PROTECTED]]
>Sent: Monday, October 25, 1999 2:51 PM
>To: [EMAIL PROTECTED]
>Subject: Re: dev support response time
>
>
>On October 11, my company received tracking numbers
>for 3 separate questions. It is now October 25, a full two weeks
>later, and we have not received a single reply to any of our
>questions.
>
>Don't hold your breath.
>
>Greg Bungo
>[EMAIL PROTECTED]
>(630)949-3250 voice
>(630)949-3299 fax
>-----Original Message-----
>From: Alan Johnson <[EMAIL PROTECTED]>
>To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>Date: Monday, October 25, 1999 10:22 AM
>Subject: dev support response time
>
>
> >After one has been assigned a tracking number, does it usually take a week
> >to begin discussing a problem submitted via e-mail? I've no idea if this is
> >a normal case or I'm being ignored.
> >
> >--Alan
> >
> >
> >
