Ying, Your co-worker probably has an email in his inbox outlining that you have made a request to access that SID and what to do about it. I think it's a "first come, first served" thing: my co-worker got to SID A before I did and therefore, he claimed ownership.
I think there was/is a disconnect between what you could do prior to 12/10 and what the system thinks you can do now. Good thing John Horne on this list pointed out the possibility or else I'd still be wondering what was wrong. Scott -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Xu, Ying (Houston) Sent: Tuesday, December 14, 2010 2:34 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues Thanks Scott. I am not listed at all. Weird, I was able to open cases and download patches just fine before. It should at least have my name listed. Anyway, my coworker who is listed as only administrator is on a one-month vacation. I think that I have to call Oracle to have it changed. Yes. 119254-78 and 125555-08 are the two patches that I was able to download. Thanks Ying -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 4:11 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues Ying, Does it show you as the administrator or someone else? I have 2 SIDs to choose from: "A" had a coworker listed as the admin and "B" had me listed as the admin. I first tried A but it said "pending" so I tried "B" and that worked. Look in the "Account and Privileges" tab under Settings in the "Administrators" column for a given SID. Click on "View...": is your username listed and are you logged in as that username? Possibly a dumb question but I had to ask. I talked to the co-worker in question and he had to log in and accept me as another user on the A SID. I first showed up as a "user" and he did something to "promote" me to an admin. Since my experience with B was that it automatically made me an admin, I'm guessing that your SID listed someone else as the admin. That person should get an email stating that you are requesting access to this SID. You might also try completely logging out and back in just to see if that makes any difference. Let me guess: the two patches you could download were 119254-78 and 125555-08? That misled me: I thought my account setup must be correct if I was able to download 2 patches. I was wrong. Scott -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Xu, Ying (Houston) Sent: Tuesday, December 14, 2010 1:53 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues For me, I entered support ID this morning, but the status still shows pending request. I clicked "contact us" and went through a bunch of questions, but at the end, it said that I need valid support ID to submit request. It is very frustrating. I was able to download two patches, other gave service error or patch not found. Thanks Ying Xu <[email protected]> Unix Group Office: 713-218-4508 BB: 832-671-6633 4828 Loop Central Dr. Houston TX 77081 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 3:34 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues For me, the problem was, at the very least, my MOS account not having my Support ID entered [although how did I get my MOS credentials initially if I didn't already fill that info in?]. Once I fixed that, patches started flowing like wine. And how [hic], I have to [hic] patch another server... Scott From: [email protected] [mailto:[email protected]] On Behalf Of Mike Brown Sent: Tuesday, December 14, 2010 1:22 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues We believe the issue is resolved. Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected. Thanks Mike Mike Brown said the following on 12/13/2010 2:50 PM: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Mike Brown - -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment ------------------------------------------------------------------------------------------- DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender by replying to this message and then delete it from your system. Use, dissemination or copying of this message by unintended recipients is not authorized and may be unlawful. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. ------------------------------------------------------------------------------------------- DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender by replying to this message and then delete it from your system. Use, dissemination or copying of this message by unintended recipients is not authorized and may be unlawful. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
