Helene,

I think a SFC /SCANNOW is as good as it can get and a proper
suggestion.

I also think you should be talking to earthlink since I
understand they give super technical support and this seems
to directly involve their programming.

Elaine

Hello Helene

On Wednesday, December 17, 2003, you wrote

> Hi All,
> Had to call Dell Tech again this morning.. cause the same problem arose.. So,
> between yesterday morn.. and then in the afternoon, when it wouldnt' connect..
> and now this morning.. UGH.

> So, what the Dell Tech had me do.. was go to Run.. type in SFC /SCANNOW... and
> he said, that checks and "fixes" all windows corrupt files.??

> As you know me.. I always double check with you guys. cause I dont' trust Dell
> - at all..(hmmm.. wonder why.. LOL)..

> So, does this seem right.. That - that is what he told me to do. and will that
> "Fix" the problem??

> Oh, I do have McAffee,, I have Spyware Blaster, Spyware Guard, Ad-aware and
> Spybot. and they're all updated and come up clean all the time.. I recently
> did a "scan disk"(checkdsk). whatever it's called with XP . and also a
> defrag.. and my windows critical updates are all up to date.

> I dont' download anything.. (except for the above) and they've all been on my
> computer for a while now..

> The only thing I do notice when this thing happens.. is that to the left of
> the clock.. my earthlink icon, is not there.. it's on the desktop.. but it's
> supposed to be there too.. When I turned off the computer, and manually
> restarted it.. 3 times this morning.. Then it
> appeared.. and I was able to
> connect..(just about the time, that Dell Tech support picked up the phone)..
> but we went thru the SFC /SCANNOW...(anyway) as he said this will diagnose and
> fix any problems..

> Any thoughts?
> Thanks
> helene
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