And personally... I think that's OK. I would suspect, considering all the
positive feedback this seller has, that it would not hurt him. That is
likely a reason why he was ready to "chuck the whole deal" when Albano left
the negative feedback (which the seller deserved). When I see an
overwhelming number of positive posts, and then 1 or 2 negative ones, it
does not influence my opinion too much.
I might also venture a guess, based on the seller's prior attitude, that
Albano is not the only customer EVER to have had problems with the seller,
ebay or otherwise. So the negative feedback is not entirely undeserved,
and a follow-up would be appropriate. If another potential buyer reads it
and is doubting something already, it may be enough to make the buyer
beware.
I am very happy that the seller has changed his mind and that is certainly
to his credit.
Tom C.
P.S. You never know what kind of things transpire. Was Kevin the shop
owner or just an employee? It's possible Kevin thought he was looking out
for the shop's interest and the owner/management was unaware of the issue,
or that it was receiving headline news around the world. Upon becoming
aware, things could change quickly. Just a possible scenario.
----- Original Message -----
From: "Paul Jones" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, July 10, 2001 6:56 PM
Subject: Re: Albano Garcia situation resolved.
> Albano can post a follow up to the feedback stating that the situation has
> been resolved, but the negative feedback itself can not be retracted.
>
> Cya
> ----- Original Message -----
> From: "Frank Theriault" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, July 11, 2001 10:01 AM
> Subject: Re: Albano Garcia situation resolved.
>
>
> > Congratulations on all parties involved on what appears to be a more
than
> adequate
> > resolution to this problem.
> >
> > Maybe the following has been dealt with, but I recall from reading on of
> the
> > e-mails from the vendor that negative feedback was registered for the
> transaction.
> >
> > I realize that the vendor only issued a refund after some amount of
> arm-twisting,
> > and even then probably did so reluctantly, however is there any way to
> retract the
> > negative feedback, or at least modify it to indicate that the situation
> has been
> > resolved? Even if he didn't send the refund "with a smile on his face",
> surely he
> > at least deserves that much, imho.
> >
> > regards,
> > frank
> >
> > "Otis Wright, Jr." wrote:
> >
> > > Congratulations. Nicely done.
> > >
> > > As a former and manufacturer, I tend to feel the supplier here is
being
> a bit
> > > generous -- as I lived in an FOB factory --in the absence of special
> > > instructions world where the purchaser specified shipping provisions.
> > >
> > > On any purchase transaction involving shipment of goods --- e-bay or
> otherwise
> > > --- where one does not want to be self insured --- I'd suggest getting
a
> > > confirmation that the shipment will be insured -- no matter what the
> offering
> > > states. Every time I assume something will happen, it doesn't. Just
my
> luck
> > > ...... and opinion.
> > >
> > > Again. congratulations on a difficult task well done. And, my
> compliments to
> > > the seller. Not an easy choice --- in my opinion.
> > >
> > > Otis Wright.
> > >
> > > Bucky wrote:
> > >
> > > > Hey all,
> > > >
> > > > By now, everyone is familiar with the Albano / JD Color situation.
> Albano
> > > > sent them money for an auction which he won on eBay, the receipt of
> which
> > > > they acknowledge. In return, they sent him a SuperProgram body,
which
> he
> > > > did not receive. You also have seen the earlier message from JD
> Color,
> > > > declining to offer any concession in the matter. Although the
> suspicion on
> > > > both sides is natural, I hasve always believed firmly that both
> parties have
> > > > acted in good faith, and that the loss was an accident in transit.
> > > >
> > > > HOWEVER!
> > > >
> > > > I received not ten minutes ago a gracious email from Kevin at JD
> Color,
> > > > offering to refund Albano's money, so long as I act as an agent to
> evidence
> > > > that they did, in fact, send a refund. I have agreed, as per
earlier
> > > > discussions with Albano, so he should get his money soon. It's
> important,
> > > > though, on our end, that we recognize that Kevin and JD Color have
> resolved
> > > > the situation completely by this gesture of good faith. It's not
easy
> to
> > > > part with money in the bank when you have not caused the loss.
> > > >
> > > > I ask your support in agreeing that the matter has been conclusively
> dealt
> > > > with.
> > > >
> > > > Thanks,
> > > >
> > > > Mike Bromm
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