Keep calling back until you get someone to listen. Never take a "NO" answer from someone that doesn't have the authority to say "YES".
Tom C. ----Original Message Follows---- From: "Walter Hamler" <[EMAIL PROTECTED]> Reply-To: Pentax-Discuss Mail List <[email protected]> To: <[email protected]> Subject: Re: Cancelled my K10D order Date: Fri, 13 Oct 2006 13:11:07 -0400 Yes, Ritz furnished me with supporting documentation as to the actual date of purchase. I even got delivery info from UPS and my CC Bank. Everything was done properly, but they have dug in their heels and are refusing to acknowledge that the additional info has any bearing on the matter. Agreed that the Rebate Program is run by a third party, but the info is all on the Pentax web site. I did call Pentax Customer Service and basically they pushed me off to the Rebate Company and said "it was out of their hands". In other words, Tough S.....! And, yes, Bill, I am "cutting off my nose.....", but maybe someone in Pentax will read or hear about my, and maybe others, who have similar stories, and will take note. I rather doubt it, but at the moment it is all that I can do unfortunately! I was even going to write a letter of complaint to Pentax Corporate, along with all the documentation, but I have come to the unfortunate conclusion that it would probably never get to the people who may give a darn, and would end up circular filed way too soon. Walt -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
