That is hitting the nail on the head, Marries. Disposable employees have no incentive to provide good customer service.
--graywolf ------------------------------------------------- The optimist's cup is half full, The pessimist's is half empty, The wise man enjoys his drink. ----- Original Message ----- From: Maris V. Lidaka, Sr. <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, November 12, 2001 1:14 PM Subject: Re: Corporate Arrogance > Not to mention the disposability of employees. > > Maris > > ----- Original Message ----- > From: "aimcompute" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, November 12, 2001 11:48 AM > Subject: Re: Corporate Arrogance > > > | That's what I hate about today's business world. It's all "Sell, Deposit, > | Next Customer Please". Far more attention spent on luring customers in, > | than on keeping them. We are disposable. > | > | Tom C. > | > | ----- Original Message ----- > | From: "Mike Johnston" <[EMAIL PROTECTED]> > | To: <[EMAIL PROTECTED]> > | Sent: Monday, November 12, 2001 6:26 AM > | Subject: Corporate Arrogance > | > | > | > Tom C. wrote: > | > > | > > But CompUSA's > | > > almost consistently high price smacks of corporate arrogance. > | > > | > > | > You want to hear corporate arrogance, try this. At the advice of the > | CompUSA > | > salesman I bought a then-brand-spanking-new Epson C80 from their first > | > shipment. Got it home, had problems with it. > | > > | > Called Epson's customer service number, which referred me to the website, > | > > | > Went to the website. However, as a portal to CS, there's a pulldown menu > | > asking you which Epson product you bought. > | > > | > Unfortunately, the C80 was just out, and the idiots at Epson DIDN'T EVEN > | > HAVE ANY INFORMATION ABOUT IT UP ON THEIR WEBSITE yet. I kid you not--a > | > product in the stores and not a word about it on the website. So, no > | mention > | > of the C80 on the pulldown menu. > | > > | > Upshot, I couldn't get through to Epson CS. > | > > | > So I called CompUSA. > | > > | > "Did you buy an extended warrantee?" > | > > | > "No." > | > > | > "Then I'm not even supposed to be talking to you, Sir." > | > > | > "But I bought a printer from you _yesterday_. Isn't it under normal > | > warrantee? What does an extended warrantee have to do with that?" > | > > | > "I know, but your normal warrantee is provided by Epson. You'll have to > | get > | > in touch with them." > | > > | > Catch-22. I returned the printer to CompUSA and got my money back. Almost > | > certainly a perfectly good, functioning printer. > | > > | > The funniest thing? The question I needed answered was really relatively > | > minor. It wouldn't have taken any of them but a minute or two. > | > > | > --Mike > | > - > | > This message is from the Pentax-Discuss Mail List. To unsubscribe, > | > go to http://www.pdml.net and follow the directions. Don't forget to > | > visit the Pentax Users' Gallery at http://pug.komkon.org . > | - > | This message is from the Pentax-Discuss Mail List. To unsubscribe, > | go to http://www.pdml.net and follow the directions. Don't forget to > | visit the Pentax Users' Gallery at http://pug.komkon.org . > | > | > | > - > This message is from the Pentax-Discuss Mail List. To unsubscribe, > go to http://www.pdml.net and follow the directions. Don't forget to > visit the Pentax Users' Gallery at http://pug.komkon.org . - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
