I ordered a 58mm/1.4 Nokton from Stephen last week. Yesterdsy, I recieved a box from California. Upon opening it, I discovered he had shipped the 40mm Ultron instead. It appears to be a nice little lens, but I am not going to take it out of it's box, as it is going back. I emailed Stephen last night, asking him how we were going to resolve this, fully expecting that he would ship the correct lens after receiveing the 40mm lens back. This morning, I got an email from him to send the wrong lens back, and that he would ship the new lens immediately, and also an email confirmation from the USPS that it was on it's way.
Stuff happens in the real world, and you can't expect a person to get things 100% right 100% of the time. You don't find out how good a person's customer service is until you have to ask them to fix an error. Stephen is an excellent person to deal with, and I wholeheartedly recommend him as a person to do business with. William Robb -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
