Good to hear it. Steve's been a fixture in the specialty camera and lens world for a while, doing good service on unique products for those that care. I've done business with him on several occasions and haven't yet had any problems at all.
G On Feb 28, 2008, at 5:50 AM, William Robb wrote: > I ordered a 58mm/1.4 Nokton from Stephen last week. Yesterdsy, I > recieved a box from California. > Upon opening it, I discovered he had shipped the 40mm Ultron > instead. It appears to be a nice > little lens, but I am not going to take it out of it's box, as it > is going back. > I emailed Stephen last night, asking him how we were going to > resolve this, fully expecting that > he would ship the correct lens after receiveing the 40mm lens back. > This morning, I got an email from him to send the wrong lens back, > and that he would ship the > new lens immediately, and also an email confirmation from the USPS > that it was on it's way. > > Stuff happens in the real world, and you can't expect a person to > get things 100% right 100% of > the time. You don't find out how good a person's customer service > is until you have to ask them > to fix an error. > Stephen is an excellent person to deal with, and I wholeheartedly > recommend him as a person to > do business with. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
