I have had zero problems with USPS. My only gripe with FedEx relates
to one recent experience when I stayed home from the office to
receive a package, they left a notice on the back door rather than
knocking on the front door where I would have heard them. And they
don't allow you to waive the requirement to sign for the package
until after their first "attempt" to deliver.UPS has been ok for me,
and is probably 2nd on my list after USPS. Like FedEx, their two-day
delivery is actually more like a week. USPS delivers when the package
arrives even if that is sooner than predicted, UPS and Fed Ex deliver
when it is convenient for them, with their only criterion being that
it shouldn't be later than the promised delivery. At least UPS has an
after-hours location where you can pick items up; FedEx doesn't
provide that any more in this area. It bugs me that B&H, Amazon,
Blurb, and many others do not offer the option of better faster
cheaper shipping via USPS, and instead force a choice between FedEx
and UPS.
stan
On Mar 6, 2009, at 9:26 PM, John Sessoms wrote:
From: Bill Owens
My PDML annual was supposedly delivered at 1:28 this afternoon and
left at my front door. I've been home all day and there is no
package at my front door. A phone call to their so called customer
service department told me that I would have to wait until the driver
returned tomorrow to find out the dispostion. I wonder if FEDEX will
reimburse me for the cost of the book if they can't locate it?
Never had this kind of problem with UPS.
I have.
I had UPS break the neck on a 35 year old guitar. I paid for having
the guitar insured during shipment, but UPS said the the shipper to
file the claim. They picked it up to return it to the shipper so
they could do so.
UPS then proceeded to lose the guitar for 8 weeks - due to flat-
out, pure NEGLIGENCE - and when it finally arrived back at the
shipper, they informed UPS the guitar had been abused so badly they
couldn't tell what had happened to it.
UPS tried to deny the insurance claim.
Fortunately, I had taken photographs showing the condition in which
it arrived, with the only damage being the neck UPS had broken.
I had to have a little face to face talk with the local UPS Hub
manager regarding getting my guitar repaired ... at UPS expense. He
was still a little cool on the idea until I came across his desk.
Hence, my comment some months ago that sometimes a credible threat
of physical violence is necessary to get UPS attention.
The guitar *WAS* repaired, and I still have it; but it soured me on
UPS.
I've since talked to several music store people and every one has
told me that UPS frequently breaks guitars in shipment and it's
always a hassle getting UPS to make good on the damage.
Fed-Ex has yet to get on my little list.
Believe it or not, the best people I've dealt with as far as
getting reliable deliveries is the USPS. If I have a choice between
UPS and the postal service, I'll take the postal service.
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