2010/3/10 Ralf R. Radermacher <[email protected]>: > For a pro-level camera a manufacturer needs a pro-level service. They > had this pro-level service for decades until last year when Hoya decided > they'd make more profit by outsourcing it.
In Norway, it's the same people doing it under a different company title. I don't have a problem with that. I also notice that for certain types of service, even the most dominating brands ship the cameras to Japan. Local affiliates are never allowed to serve the whole range of problems. So what you're essentially talking about is a service where you can have a replacement on loan while your own camera is away, regardless of whether it takes a couple of hours or a month. The salient question is whose responsibility it is to provide you with that. There exists a third party marketplace for selling this kind of service as part of an insurance packet, so it's hardly a Pentax-only thing. There's "pro-level" for you... :-) I would rather have it that reputable dealers manage the service. A pro-dealer that manage the service order towards Pentax, and give the customer a good replacement meanwhile. I may be lucky, but in Norway there _is_ a dealer like that. They used to be the national distributor, but now titulate themselves a "Pentax Pro-dealer". Needless to say, they get all my business despite the fact that I'm not a "pro". Jostein -- http://www.alunfoto.no/galleri/ http://alunfoto.blogspot.com -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
