Sun Dec 26 20:15:15 CST 2010
Charles Robinson wrote:

> On Dec 25, 2010, at 23:46, Igor Roshchin wrote:
> 
> > 
> > 
> > I also use my lens, and 
> > I had the same written for my lens that is less than 1 year old.
> > I suspect it is their almost generic assesment, - so that they are 
> > protected against your claims that they left any of such things on the
> > lens when they returned the lens back to you.
> > 
> 
> That makes a lot of sense - I hadn't really thought of it that way.
> 
> Kinda hope they clean it up, though.  :-)

Did you send it for a repair or for a cleanup?!
If it is the former, why should they do the latter? ;-)


I hope they would at least repair mine (17-70/4).. as it's been on the 
part hold (the circuit board) for almost 6 weeks. I don't think I'll 
get it back within this decade, but I am hopeful for the next year...

The most frustrating thing is that it is open-ended.
They claim that Pentax USA cannot get information from the headquarters
in Japan about an estimate for the parts to be shipped.
If that's true, - Pentax USA is in big ... well, has a big problem.

I wrote to Ned Bunnell via comment on his blog. The comment was not
let to the blog, and Mr. Bunnell didn't bother to respond.
I guess it is's too common  for them, - too many users are frustrated
about their lenses not being repaired, - especially since the recent
SDM lenses are known to have problems.

Good recent bodies, - but problems with the lenses (and the customer
service), - Pentax just cannot do all at the same time...

Igor



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