Wed Dec 29 11:13:19 CST 2010 Charles Robinson wrote:
> On Dec 28, 2010, at 0:00, Igor Roshchin wrote: > > > > > Sun Dec 26 20:15:15 CST 2010 > > Charles Robinson wrote: > >> > >> Kinda hope they clean it up, though. :-) > > > > Did you send it for a repair or for a cleanup?! > > If it is the former, why should they do the latter? ;-) > > > > Well, here's what the website says today: > > "Repair Performed: REPLACED IMAGE SENSOR CONNECTOR PC BOARD > ADJUSTED LEVELING SYSTEM > ADJUSTED TO MANUFACTURERS SPECIFICATIONS > GENERAL CHECK AND CLEAN" > > So "check and clean" sounds good enough for me... > > -Charles > Good for you, Charles! Mine is still unrepaired, and it reached the 6-week mark yesterday. So, under my pressure it was escalated to the manager of the customer service (that's what they can do at the 6-week mark). I've been told that at this point the manager can decide what they are going to do, including an option of shipping me a brand-new replacement. It turns out that the manager herself cannot make that decision, and she needs to get a hold of a higher-up manager, which is difficult due to the holiday... I am still waiting for the verdict. Igor -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
