I understand your frustration. Recently I bought an ist D (as a replacement for my faulty ist DS) to use as a backup camera. It came with Firmware 1.11 but as Firmware 1.12 is the latest I thought I might as well have it even though it adds nothing that I need.
Off to the Pentax Imaging site > Support > Downloads > Cameras > Digital SLR > *ist D. That page offers Manuals (which I don't need) and Software. Hmmm. No Firmware. On clicking 'Software', the only available download is the Pentax RAW codec, which I already have and which isn't *ist D software anyway. Scratching head and searching around the Pentax Imaging site doesn't help. It seems that there is no firmware for the *ist D on the that site. Perhaps I should try C R Kennedy's Pentax Australia site, I thought. No, it's not there either. Eventually I found it on the Pentax Japan site. Here's the link for firmware releases for all Pentax DSLRs. http://www.pentax.jp/english/support/download_digital.html Cheers Brian ++++++++++++++++++++++++++++++++++ Brian Walters Western Sydney Australia http://lyons-ryan.org/southernlight/ On Sunday, November 20, 2011 3:28 PM, "Joseph McAllister" <[email protected]> wrote: > On Nov 20, 2011, at 14:51 , Collin Brendemuehl wrote: > > I don't object to Pentax in favor of another brand, > > > > but just their ultra-conservative behavior which can > > be seen in the lack of longer fast lenses. > > Still, I agree that P does well to stay within their niche. > > > If they can even retain that niche. For the second time in a week, I have > been struck down by Pentax's website. > > I don't have Ned's email address, so in hopes that he reads the mail once > in a while, or will have a copy of this laid on his desk, or forwarded to > his iPhone, I shared my ire with the little people who man the phones > (when banks are open in the mountains) and the Live Chat (when banks are > open on the east coast) by sending my disappointment via "Contact Us" (in > such a way as they will take three or more business days to respond) to > read: > > +++++++++++++++++++++++++++++++++++++++++++++++ > > "It was nice and sunny outside until about an hour ago. But here I sit, > after spending 2 hours trying to access the 1.0.3 Firmware download for > my K-5, banging away on my computer. Following the instructions from > within the "Pentax Installer" on the CD you provide, and clicking on the > word Download next to the platform Macintosh on the Firmware Update page, > I get nothing. NOTHING. No download, no magic anything. So I went to this > site. There is no way I can find to get to the download so I can install > it. All I can get is a page telling me that you have firmware updates > available, and to check back often (why?) for new ones. > > I've been shooting Pentax exclusively since my first new Spotmatic. I > have invested well over $50,000 in this company over the years. I have a > spreadsheet for the last ten years, should you doubt me. > > I TAKE PICTURES EVERY DAY! I NEED SUPPORT OF SOME KIND WHEN I NEED IT! > Not just during the bankers hours you seem to want to keep. In no way are > you positioning yourself to become a professional photographer's support > solution. > > Last weekend I tried to register my camera on your website. No joy. The > "Submit" button had the same response as your "Download" button does > today. NOTHING. If there is some special incantation I must recite to get > anything to work here, do please tell me. > > Searching for, in advanced or plain search methods, K-5 Firmware Update > returns "Your Search Yields No Results". > > Live Chat? No, only when our offices are open. > > Phone? No, only when our offices are open. > > I suggest that you get your act together both online on your website, and > in your office support personnel. Stop offering "support" that is not > there. And add "Firmware" to the Software type drop down menu, so I at > least know that you know that you have it somewhere. > > I would prefer if you call me Monday morning after 10 AM Pacific Standard > time, instead of taking until Wednesday to address my ire with a form > email that is of no help. 425.512.0362 And would you please standardize > your telephone hours? Eastern time for Live Chat, Mountain time for phone > calls, and apparently M-F for the website to be working. > > Finally… when I registered my PZ-1P, my *ist-D, my K-100, my K-10, my two > K-20s, and my K-7, I was able to go to this site, register the cameras, > go to downloads and d/l any applicable "Firmware Updates" with no > problems whatsoever. > > Was it a Hoya or a Ricoh order that has crippled doing business with > Pentax?" > > +++++++++++++++++++++++++++++++++++++++++++++++++ > > Last weekend, when I tried to register my K-5 and it's extended warranty > with Pentax, I wrote… > > "30 minutes of trying to register my k-5. other than changing color, the > submit button does absolutely nothing. > disgusted. > > all your programmers over trying to fix the multitude of problems with > ppg?" > > to which they replied… > > "The product registration link on our website may be deactivated at this > time. However, product registration is NOT required for warranty > coverage on your PENTAX K-5. Keep your sales receipt (and extended > warranty card if you purchased one) and send a copy of it with your > product if you have to return it to us for warranty service. > > If you are in need of further assistance, please respond to this email or > call our technical support center at 800-877-0155." > > Sincerely, > Randall S. > Pentax Imaging Technical Support > ____________________________________________________________________________________ > To which I say, only get in touch if you are in a bank in the same time > zone. > > So I will keep my product paperwork with me at all times, and trust that > Pentax will update my firmware through the ether when they get around to > it. > > Joseph McAllister > Pentaxian > > http://gallery.me.com/jomac > -- -- http://www.fastmail.fm - Same, same, but different... -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
