Thanks Mark. I haven't found a tech support number but I'll keep looking. Paul via phone
> On Apr 15, 2016, at 10:16 PM, Mark C <[email protected]> wrote: > > Did you ever get a chance to talk to a tech support rep - or were you online > or in recorded message hell? I had a similar issue a few years ago where a HD > crash forced me to re-install CS-4 and I had not deactivated the copy I was > using - obviously, since it was on the HD that crashed. I wound up calling > Adobe and got a new serial number from a customer service rep. I did not find > a way to do it on the website. I don't know if they still have voice support > but if they do, you might want to try that. > > Mark > >> On 4/15/2016 8:16 PM, Paul Stenquist wrote: >> I’ve been running PS CS6 on my desktop and laptop for a few years. No >> problems. My laptop is a Mac Pro without a DVD drive. I installed PS 6 from >> a time machine backup once before and Adobe just requested the serial >> number. Easy. Today I had to do a clean install of the OS on the laptop and >> when I tried to install PS 6 from the Time Machine backup it wouldn’t let >> me. Adobe gave me an Error 16 and said to contact tech support. When I went >> to tech support I got a bunch of BS about different levels of support >> available but no clear way to ask a question. Digging further I got nothing >> but ads to buy the Cloud versions. Am I screwed? Might I be able to install >> it from an external DVD drive using the original disks? >> >> Paul > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
