It looks like they discontinued phone support, at least for this type of
problem.
This is the page I get when I click on "Photoshop Support Center" from
within the PS CS6 Help Menu -
https://helpx.adobe.com/photoshop.html
There is a "Contact Us" link on the lower right. I tried clicking on
that, selecting "installation problem" and it says telephone support is
not available. Live chat is, though.
Good luck.
On 4/15/2016 10:19 PM, Paul Stenquist wrote:
Thanks Mark. I haven't found a tech support number but I'll keep looking.
Paul via phone
On Apr 15, 2016, at 10:16 PM, Mark C <[email protected]> wrote:
Did you ever get a chance to talk to a tech support rep - or were you online or
in recorded message hell? I had a similar issue a few years ago where a HD
crash forced me to re-install CS-4 and I had not deactivated the copy I was
using - obviously, since it was on the HD that crashed. I wound up calling
Adobe and got a new serial number from a customer service rep. I did not find a
way to do it on the website. I don't know if they still have voice support but
if they do, you might want to try that.
Mark
On 4/15/2016 8:16 PM, Paul Stenquist wrote:
I’ve been running PS CS6 on my desktop and laptop for a few years. No problems.
My laptop is a Mac Pro without a DVD drive. I installed PS 6 from a time
machine backup once before and Adobe just requested the serial number. Easy.
Today I had to do a clean install of the OS on the laptop and when I tried to
install PS 6 from the Time Machine backup it wouldn’t let me. Adobe gave me an
Error 16 and said to contact tech support. When I went to tech support I got a
bunch of BS about different levels of support available but no clear way to ask
a question. Digging further I got nothing but ads to buy the Cloud versions. Am
I screwed? Might I be able to install it from an external DVD drive using the
original disks?
Paul
---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
--
PDML Pentax-Discuss Mail List
[email protected]
http://pdml.net/mailman/listinfo/pdml_pdml.net
to UNSUBSCRIBE from the PDML, please visit the link directly above and follow
the directions.
---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
--
PDML Pentax-Discuss Mail List
[email protected]
http://pdml.net/mailman/listinfo/pdml_pdml.net
to UNSUBSCRIBE from the PDML, please visit the link directly above and follow
the directions.
