Paul, Both Apple and Adobe have been tightening the security of late. Doing an install from the Time Machine backup sometimes works but sometimes doesn't. It's a permissions problem. I had a problem trying to install Lightroom 6 (perpetual) too. This is what I did to solve it:
1- Go to Adobe and download a copy of the current perpetual license installer for PS CS6. You should be able to find this at https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html. 2- Boot your system on an account that includes administrator privileges. (I always maintain an administrator account separate from my user account. If your 'user' account you has administrator privileges, skip to step 8.) 3- Using System Preferences, choose the accounts tool. 4- Authenticate using the lock icon. 5- Select your user account. 6- Click "Allow user to administer this computer" so that it is checked. 7- Restart the system and login with that account. 8- Have your Adobe Photoshop CS6 user code handy. 9- Run the Photoshop CS6 Installer and let it install Photoshop. 10- Start PSCS6, follow the steps, and enter your user code to verify the license. 11- If you had to set your account to "allow user to administer this computer", reverse that with System Preferences and restart. At Step 9, you might not be allowed to run Photoshop with a notice that you've exhausted your license installation limits. That means that you should have deactivated Photoshop before needing to wipe the drive and reinstall. The only way to solve that is to start a chat with Adobe support and have them reset your activation properly. Good luck! G > On Apr 15, 2016, at 5:16 PM, Paul Stenquist <[email protected]> wrote: > > I’ve been running PS CS6 on my desktop and laptop for a few years. No > problems. My laptop is a Mac Pro without a DVD drive. I installed PS 6 from > a time machine backup once before and Adobe just requested the serial number. > Easy. Today I had to do a clean install of the OS on the laptop and when I > tried to install PS 6 from the Time Machine backup it wouldn’t let me. Adobe > gave me an Error 16 and said to contact tech support. When I went to tech > support I got a bunch of BS about different levels of support available but > no clear way to ask a question. Digging further I got nothing but ads to buy > the Cloud versions. Am I screwed? Might I be able to install it from an > external DVD drive using the original disks? > > Paul -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
