The USPS used to allow, informally, a lot of leeway to their employees,
at least in smaller towns. Now all rules must be followed good bad or
indifferent. This leads to scenarios where the locals who know their
customers have to do things that are antithetical to good customer
relations, and those higher in the organization wonder why no one wants
to use the US mail.
I cannot fathom why UPS, FedEx and other delivery businesses would want
to emulate the latest stupidities that strictly enforcing USPS rules
have created.
On the other hand it is disturbing that a signature required tracked
package could be left on one's doorstep, as FedEx did, and be considered
properly delivered, as happened when I ordered my K20D from B&H photo
several years ago.
I guess there's no middle ground, either they follow the rules exactly
or ignore them entirely.
On 10/18/2017 8:35 AM, Igor PDML-StR wrote:
UPS, FedEx, USPS, and I assume, Canada Post, - all they are large
machines that are designed to work well on average for the planned
scenarios.
And humans (employees) are not given much freedom to think and make
decisions.
Any disturbances that break those scenarios can lead to unpredictable
results. (Although in this case, I believe, the end result is "as
doctor prescribed": the package was delivered to their outlet, as you
requested.
So, from the UPS point of view, - they complied with your request. :-P )
I would argue that it is a feature of any large service system: it
works acceptably well until it breaks; but when it breaks, all hell
breaks loose, and nobody knows what to do.
Speaking of large service "machines":
I was greatly impressed with the design and setup of another large
machine: Disneyland. They have a very complex traffic
control/switching, and it is designed extremely well. But with all of
that, the staff is trained well and they are given enough freedom to
think and make decisions on the spot if needed.
Igor
William Robb Tue, 17 Oct 2017 22:42:45 -0700 wrote:
I ordered some stuff from Lee Valley Tools to support my other hobby.
Working on the theory that I am never home when UPS wants to deliver,
and I
don’t really want a bunch of expensive tools sitting in a box on my back
landing, I changed the delivery to pick up at one of their outlets
that is
close to where I work.
I was home for supper, and the UPS driver came to my back door and
knocked.
As I was opening the door, he scanned the parcel, and told me that it had
been redirected to the depot and I would be able to pick it up tomorrow.
And with that, he took my parcel back to his van and drove away.
And people wonder why I despise UPS.
Have fun
Bill
--
America wasn't founded so that we could all be better.
America was founded so we could all be anything we damn well please.
- P.J. O'Rourke
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