Last week I sent an insured priorty mail parcel from ft. lauderdale to
miami, FL.
This was on a friday with expected delivery date of saturday. As of today,
six
days later, its still not delivered, and expected delivery date is
"delayed"?
ive never had such bad service from USPS before and their call in help
line is not working
properly so I cant reach a live agent for help. jco
On Thu, 19 Oct 2017 12:04:08 -0400, John <[email protected]> wrote:
Well, FWIW, my experience is USPS is they still do allow their carriers
the leeway to use some common sense ... at least here in Raleigh.
And I've noticed lately that for some smaller packages (books, T-shirts
& small repair parts) UPS & FedEx are both handing off to USPS for the
last mile; the benefit being if the package won't fit in my regular
mailbox, the carrier *does* leave a form so I can pick it up at the post
office.
On 10/18/2017 09:38, P. J. Alling wrote:
The USPS used to allow, informally, a lot of leeway to their
employees, at least in smaller towns. Now all rules must be followed
good bad or indifferent. This leads to scenarios where the locals
who know their customers have to do things that are antithetical to
good customer relations, and those higher in the organization wonder
why no one wants to use the US mail.
I cannot fathom why UPS, FedEx and other delivery businesses would
want to emulate the latest stupidities that strictly enforcing USPS
rules have created.
On the other hand it is disturbing that a signature required tracked
package could be left on one's doorstep, as FedEx did, and be
considered properly delivered, as happened when I ordered my K20D
from B&H photo several years ago.
I guess there's no middle ground, either they follow the rules
exactly or ignore them entirely.
On 10/18/2017 8:35 AM, Igor PDML-StR wrote:
UPS, FedEx, USPS, and I assume, Canada Post, - all they are large
machines that are designed to work well on average for the planned
scenarios. And humans (employees) are not given much freedom to
think and make decisions. Any disturbances that break those
scenarios can lead to unpredictable results. (Although in this
case, I believe, the end result is "as doctor prescribed": the
package was delivered to their outlet, as you requested. So, from
the UPS point of view, - they complied with your request. :-P )
I would argue that it is a feature of any large service system: it
works acceptably well until it breaks; but when it breaks, all hell
breaks loose, and nobody knows what to do.
Speaking of large service "machines": I was greatly impressed with
the design and setup of another large machine: Disneyland. They
have a very complex traffic control/switching, and it is designed
extremely well. But with all of that, the staff is trained well and
they are given enough freedom to think and make decisions on the
spot if needed.
Igor
William Robb Tue, 17 Oct 2017 22:42:45 -0700 wrote:
I ordered some stuff from Lee Valley Tools to support my other
hobby. Working on the theory that I am never home when UPS wants to
deliver, and I don’t really want a bunch of expensive tools sitting
in a box on my back landing, I changed the delivery to pick up at
one of their outlets that is close to where I work. I was home for
supper, and the UPS driver came to my back door and knocked. As I
was opening the door, he scanned the parcel, and told me that it
had been redirected to the depot and I would be able to pick it up
tomorrow. And with that, he took my parcel back to his van and
drove away.
And people wonder why I despise UPS.
Have fun
Bill
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