The poster may have better luck e-mailing directly to Altium. Screaming in a private forum is not going to get much results. It will not even make it to the intended audience.
Well, at one time nearly every Protel employee was subscribed to this list. At least that was the rumor. And certainly top brass were subscribed. I received personal responses a number of times, from employees all the way up to the company president.
It looked like they weren't because company policy was that employees did not *write* to the list. This was done, I'm sure, for historical reasons, there were major flame-wars, raging insults and ad-hominem arguments, etc. They can be a major time-waster. And nobody who is simply trying to do a job likes being called an "idiot."
However, Protel eventually set up an account called ProtelCSC (for Protel Customer Service Center) and replied from that when it was important, i.e., when user discussion seemed to be lacking something that could easily be provided by the company. It was not often that this happened.
It seems that Protel decided that a user mailing list was really a crackerjack idea, and that the relationship between the company and customers would develop in a positive way if many company employees could participate. But to be able to control the flame-war problem, they set up their own list, the DXP list. If they had run this list with a heavy hand, we'd have rebelled; but they didn't and we didn't. You can criticize DXP on that list. I still think that, on public policy grounds, it would be better for the user list to be controlled by users; but this would require a level of organization not present among the users at this time, for such a list, to invite company participation and make it a tolerable environment, would have to have and enforce at least minimal standards of courtesy for subscribers. The Techserv list administration does do this, but Techserv is not a user-controlled entity and has not always been responsive to such organized user opinion as has existed; further, Techserv response to flame-wars has sometimes been slow, another result of the list being monitored by a small company rather than by the user association, i.e., with a large pool of persons who could be given moderation privileges. (There is a user association, not very active, but it does still exist as a mailing list, if anyone wants to propose association action. To join, send a piece of mail to [EMAIL PROTECTED])
Anyway, it's likely that messages sent to this list are indeed read by a significant number of Protel employees. The particular request in the mail starting this thread has been made many times. It appears to me that Protel thinks that users should learn to use the analogous tools in DXP. Those tools are indeed more powerful, but not as accessible, if only because they are less intuitive, but also because they can take, I think, more keystrokes for simple global edits.
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